Your hotel's FF&E,
alive from day one.
A hotel spends millions furnishing its rooms, then files the record as a 500-page PDF nobody can search. Controlbook keeps it as a live database instead. When a chair or a lamp breaks, you find the exact spec and get a replacement on order before lunch.
Now onboarding founding hotel groups · or start building free
Room 412, the lounge armchair has a torn seat. What is it, and can we get a new one?
LF-12 · Loose furniture
Lounge armchair, bouclé
- Manufacturer
- Ercol Contract
- Model / ref
- EC-114 · Marlow
- Fabric
- Bouclé ‘Oat’ · 100k rubs
- Fire rating
- BS 7176 Medium Hazard
- Dimensions
- W720 × D760 mm
- Room type
- King Deluxe
The biggest spend in the building is also the worst documented.
Most of that money goes on renovation rather than new build. Rooms get reworked, products get discontinued, and the person who knew the original spec left two GMs ago. Every day a room sits out of service is revenue you never get back.
The whole replacement, handled in one thread.
“Something's broken” becomes “the order's placed” without the week of detective work that usually sits in between.
Report in plain words
Someone types the fault into chat the way they'd text it: “the armchair in 412 has a torn seat.” No forms. No app to download.
Confirm before creating
The agent works out the room and the exact item from your O&M data, and checks it with you before anything gets logged.
Check availability live
An agentic browser opens the original supplier in real time and tells you whether it's still made, discontinued, or quietly gone up in price.
Source compliant alternatives
If it's gone, you get orderable substitutes that actually match: dimensions, fire rating, finish.
Email the supplier
A draft enquiry arrives with the full spec attached. You read it, send it, and their reply lands back in the same thread.
See the revenue impact
The room's status and the cost of leaving it offline show up on the dashboard, so the fix gets the priority it deserves.
When a step can't be completed, the platform says so. If a supplier's site won't load, you're told to call them. You never get a made-up answer dressed up as a real one.
Every night a room sits out of service, that revenue is gone for good. Controlbook shortens the gap between broken and booked.
One platform across both ends of the asset's life.
Everyone else picks a side: spec tools stop at the handover, maintenance tools never knew the spec. On Controlbook a design firm builds the record during the project and hands the hotel the live database itself. The designer's work becomes the hotel's operational memory.
And it pays for itself. The design firm's one-time export fee is waived when the hotel subscribes, so designers have every reason to bring their clients on board.
See how the loop worksProtect room revenue and institutional memory.
- Identify any broken item and re-order in under an hour.
- Keep a live asset record that survives every GM and staff change.
- See the £-cost of every room sitting out of service.
Build the O&M spec in hours, not weeks.
- Paste a supplier URL and get the product data, certs and imagery back.
- Organise by floor and room type; export the full handover pack.
- Hand clients a live database and win the next project on it.
See it running on your own property's data.
Give us 30 minutes. We'll report a real fault, identify the item, check availability and draft the supplier email, live, on a sample of your own data.
Built by Max Beech, who led product at Yahoo Finance and Revolut, and Stuart Anderson, who has spent 30+ years in hotel FF&E.