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Controlbook
For hoteliers

Protect the revenue locked up in every room.

You spent millions fitting out the property. Controlbook makes that investment legible and actionable, so a broken item becomes a one-hour job instead of a six-month mystery, and the knowledge survives every change of GM.

£117
England's hotels ran 77% occupancy at a £153 average daily rate in April 2026, giving a RevPAR of £117. Every night a room sits out of service costs about that much in lost room revenue alone.
VisitBritain (data by Amadeus) · April 2026
5–7 yrs
Brand standards typically have hotels refresh soft goods every five to seven years, with full case-goods renovations on a roughly 10–14-year cycle. FF&E knowledge is a recurring need, not a one-off project file.
Hotel Management (PIP guidance)
70–80%
Hospitality has the highest staff turnover of any major sector, around 70–80% a year. The person who built the handover manual is usually long gone by the time an item finally breaks.
US Bureau of Labor Statistics
+1.42%
Cornell research found that a one-point gain in a hotel's 100-point online reputation score lifts RevPAR by 1.42%. Dated, broken rooms are exactly what drags that score down.
Cornell Center for Hospitality Research · 2012
Furniture and fittings in a contemporary hotel room
For operators

The fixtures in this room are worth a fortune. The day the manual lands, you stop being able to find any of it.

Photo · Max Vakhtbovych / Pexels
Speed

From “it's broken” to “it's on order” in under an hour.

No more emailing a supplier with “I need a new lamp” and three rounds of back-and-forth. The right specification is in the first message you send.
  • The exact original spec, surfaced instantly
  • Compliant alternatives when the original is gone
  • Supplier emailed with everything attached

Chat · Holiday Inn · floor 4

The reading lamp in 412 won't switch on.
That's the LE-04 brushed-brass reading lamp in a King Deluxe. Want me to check availability and draft the supplier?
Check availabilityYes, go ahead
Continuity

A memory that outlasts your people.

Hospitality has the highest staff turnover of any sector. The person who built the handover manual is usually long gone by the time an item fails, so the knowledge it held can't live in one person's inbox.
  • A live record, not a PDF nobody can search
  • Survives GM, FM and housekeeping changes
  • Onboard a new team in minutes, not months

LF-12 · Loose furniture

Lounge armchair, bouclé

Discontinued
Manufacturer
Ercol Contract
Model / ref
EC-114 · Marlow
Fabric
Bouclé ‘Oat’ · 100k rubs
Fire rating
BS 7176 Medium Hazard
Dimensions
W720 × D760 mm
Room type
King Deluxe
Ercol Contractverified spec
Accountability

Put a pound figure on every offline room.

A suite out of order isn't an operational footnote. It's lost RevPAR every single night, and Controlbook puts that number in front of the people who decide what gets fixed first.
  • (Nightly rate + premium) × occupancy × days offline
  • Transparent assumptions, shown in the UI
  • Aggregate cost-of-inaction across the estate

Rooms out of order

3rooms

Cost of inaction

£351 / night

Based on (nightly rate + premium) × occupancy × days offline.

Built around how your team already works.

Facilities manager

Logs the issue, reviews matches, initiates the supplier.

Head of housekeeping

Reports damage in seconds, from the floor, in chat.

General manager

Approves spend with the revenue impact in front of them.

Management company

Sees spend and rooms-offline across the whole estate.

Questions hoteliers ask

What is Controlbook?

Controlbook is a hotel FF&E (furniture, fixtures and equipment) asset intelligence platform. It turns a hotel's static O&M manual into a live, searchable database, so when an item breaks you can identify the original specification, check availability and source a compliant replacement in under an hour.

How is Controlbook different from a CMMS or maintenance system?

Controlbook is not a CMMS. It does not manage work orders, schedules or preventative-maintenance tasks. It is the asset-intelligence layer underneath: it knows what each item is, who supplied it, its fire rating and finish, and how to source a compliant replacement. It complements a CMMS rather than replacing it.

What happens when the AI can't find an answer?

It tells you. Every AI and agentic-browser step fails explicitly: if a supplier site can't be read, you're prompted to contact the supplier directly. The platform never fabricates a specification, price or availability, and AI-suggested alternatives always carry a clear, non-dismissible disclaimer.

Is our data secure?

Yes. Access is enforced at the database layer with row-level security, so staff only see their assigned properties. O&M documents, certificates and photos live in private storage with short-lived signed URLs, and every AI and email API key is held server-side, never exposed to the browser.

Bring it to your next maintenance headache.

Book a demo and we'll run a real fault through the whole loop on a sample of your own property data.

Book a demoStart building free

Built by Max Beech, who led product at Yahoo Finance and Revolut, and Stuart Anderson, who has spent 30+ years in hotel FF&E.