Straight answers.

Controlbook is a hotel FF&E (furniture, fixtures and equipment) asset intelligence platform. It turns a hotel's static O&M manual into a live, searchable database, so when an item breaks you can identify the original specification, check availability and source a compliant replacement in under an hour.

Controlbook is not a CMMS. It does not manage work orders, schedules or preventative-maintenance tasks. It is the asset-intelligence layer underneath: it knows what each item is, who supplied it, its fire rating and finish, and how to source a compliant replacement. It complements a CMMS rather than replacing it.

Two ways. Hotels upload their existing O&M manual PDFs, which the platform ingests and extracts into structured records. Design firms build the data directly by pasting supplier URLs, which the platform reads to extract product specs, compliance certificates and imagery.

It tells you. Every AI and agentic-browser step fails explicitly: if a supplier site can't be read, you're prompted to contact the supplier directly. The platform never fabricates a specification, price or availability, and AI-suggested alternatives always carry a clear, non-dismissible disclaimer.

Yes, and it's the heart of the lifecycle loop. A design firm builds the specification during the project and shares the live property record with the hotel group at opening day. The hotel inherits a queryable database instead of a PDF, and the designer can keep access to support the handover.

Yes. Access is enforced at the database layer with row-level security, so staff only see their assigned properties. O&M documents, certificates and photos live in private storage with short-lived signed URLs, and every AI and email API key is held server-side, never exposed to the browser.

Hotel subscriptions are £2 per room per month, with a £50 per property per month minimum (so properties up to 25 rooms pay the flat £50). A 300-room hotel is £600 per month. Every plan starts with a 60-day free trial.

Yes. Every hotel subscription includes a 60-day free trial. Card details are collected upfront and the first charge is taken on day 61, so you can run the full workflow on real data before you pay anything.

Design firms build a property's full FF&E specification on the platform for free. Exporting the completed O&M document pack is a one-time £250 per property, and that fee is waived if the hotel receiving the handover signs up as a paying subscriber.

No. Hotel pricing is per room, not per seat, so you can add as many team members as you need (facilities, housekeeping, GMs) at no extra cost.

Subscriptions can be refunded within a 180-day window. Beyond that, we issue account credit rather than a card refund. You can cancel at any time from the billing portal.